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I'm Receiving an Authentication Error. Why? Article rated 3.5/5.0
If you have reached your bandwidth limit for the current billing period you will be denied access until your bandwidth limit resets at midnight at your next billing cycle. To check your current bandw...
How do I cancel my account? Article rated 3.2/5.0
Canceling your membership is easy. Simply log into the Usenet World members area. Select the link to "Cancel". Your account will then expire on the final billing date of your membership and you will ...
How do I upgrade or downgrade my account? Article rated 3.2/5.0
Due to the strict measures we take to protect your privacy and security we are unable to alter your billing information. The easiest method to upgrade your monthly plan is by canceling your current me...
What are the server addresses for my newsreader? Article rated 3.2/5.0
You can access Usenet Worlds backend server using the following server addresses: news.usenetworld.net secure.usenetworld.net euro.usenetworld.net
What ports can I use with Usenet World? Article rated 3.2/5.0
Our service allows connections from the following ports. If you are experiencing slow download speeds you can try using different ports as your ISP might be throttling or restricting certain ports. N...
How many connections am I allowed? Article rated 3.0/5.0
All Usenet World membership levels are allowed 50 connections. Due to how some newsreaders handle opening and closing connections we recommend setting up 45 connections in your newsreader to avoid exc...
Does Usenet World limit connection speeds? Article rated 3.5/5.0
Absolutely not. We don't limit connections to our servers. It doesn't matter if you have a 10 Mbps connection or 100 Mbps connection. Whatever your service is capable is what you'll get with Usenet Wo...
What membership levels are available? Article rated 3.2/5.0
Usenet World offers a variety of plans large enough to suit the needs of all Usenet users, all while being affordable. You might be a power user who wants an Unlimited account, or a new users looking ...
What is SSL encrypted Usenet access? Article rated 3.2/5.0
Encrypted Usenet is similar to what happens when you make a payment transaction on the Internet. The traffic is encrypted using SSL technology as it flows through the Internet pipes. Encrypted access ...
What payment methods do you accept? Article rated 3.2/5.0
You can pay for Usenet World using a credit card or PayPal. Your payment information is then securely stored at our merchant USAePay when a credit card is used and at PayPal when that option is chosen...
Why was my credit card declined? Article rated 3.2/5.0
Our billing agent USAePay utilizes strict fraud regulations. Most of the time credit cards are denied due to AVS (address verification system) errors. If your billing address doesn't match the address...
Are headers counted towards my download limit? Article rated 3.2/5.0
No. Headers are not counted towards your bandwidth limit.Please note that all our accounts are designed for personal use only.
Am I allowed to share my account? Article rated 3.4/5.0
No. Account sharing is not allowed on our unlimited account. We limit access to 1 IP address per account at any one time. If our acceptable use programs detect that you are sharing your account access...
I forgot or lost my login information. How can I get it back? Article rated 2.8/5.0
You can retrieve your password by clicking on the following link which will direct you to our lost password page. Please ensure you enter the email address you used when signing up. Your password wil...
How do I check how much I've downloaded? Article rated 3.0/5.0
You can check how much you've downloaded and how much remaining bandwidth you have with your currect billing cycle by visiting the members area.
Do you offer a free trial? Article rated 3.2/5.0
We understand that some Usenet providers just don't provide the access they promise. That's why at Usenet World we offer a 14 day 15 gigabyte free trial so you know what you're getting before paying f...
How do I get a refund? Article rated 3.2/5.0
Because we offer a 14 day free trial we do not offer refunds for unused portions of your account. Once you have signed up you are paid for and committed for that length of time.
What is a payment cycle and when is payment due? Article rated 3.2/5.0
Usenet World membership levels are billed every 30 days after sign up. You are billed the initial amount when you first sign up then every 30 days after until your account is closed. You can check whe...
Do you log download activity? Article rated 3.2/5.0
Due to the structure of Usenet we don't log what you download. We do keep track of bandwidth usage.
What happens if my recurring payment is declined? Article rated 3.2/5.0
Once your payment has been declined (at midnight) of your billing date your account will automatically be disabled. Due to the high security features both our billing agent USAePay and Usenet World ha...
How do I cancel my subscription when using PayPal? Article rated 2.8/5.0
1. Log in to your PayPal account. 2. Click Profile at the top of the page. 3. Click My Money, then click Update beside My preapproved payments to find your payment. 4. Select the payment, and then cli...
Do you have a phone number I can call? Article rated 4.2/5.0
Yes. You can contact our billing department using our toll free 1-800 number. We only offer billing support over the phone. All other questions should be directed to our technical support team via our...
What is Usenet service? Article rated 3.4/5.0
An Internet service consisting of newsgroups broken down into over 120,000 different categories containing information that is posted by people from all over the World. For more information about Usen...